Privacy Policy —
bdok999

1 Information We Collect

When you register, use, or interact with the bdok999 platform, we collect certain categories of personal information. The specific data we collect depends on how you engage with the platform and the services you use. Below is a comprehensive breakdown of the data categories we may collect.

1.1 Registration Data

When you create a bdok999 account, we collect the following registration information: your full name, date of birth (to verify you are 18 years of age or older), mobile phone number, and email address. You will also create a username and password at the point of registration. This information is used to establish and maintain your account identity on the platform.

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations, we may collect documentary evidence of your identity, including a copy of your National Identity Card (NID), passport, or driving licence, as well as a proof of address document. KYC documents are collected only when required — typically before processing withdrawal requests above specified thresholds or when investigating account security concerns. KYC documents are handled with the highest level of confidentiality and are stored separately from standard account data.

1.3 Financial and Payment Data

When you make a deposit or withdrawal, we collect the details necessary to process that transaction. For mobile money services such as bKash, Nagad, Rocket, and Upay, this includes your registered mobile wallet number. For bank transfers via Dutch-Bangla Bank, City Bank, BRAC Bank, Sonali Bank, or similar institutions, this includes your account number and bank branch details. For card payments via Visa or Mastercard, only the last four digits and card type are retained — full card numbers are never stored by bdok999 and are processed directly by our PCI-DSS-compliant payment gateway partners.

1.4 Transactional and Betting Activity Data

We maintain records of all transactions and betting activity associated with your account. This includes deposit and withdrawal history, bet placement records (game type, stake amount in ৳, odds or multiplier, outcome), bonus credit and usage history, and session logs. This data is used for account management, dispute resolution, responsible gaming monitoring, and fraud detection.

1.5 Technical and Device Data

When you access bdok999, our servers automatically collect certain technical information including your IP address, browser type and version, operating system, device type (mobile or desktop), screen resolution, referring URL, and time and date of access. This information is used for platform security, fraud prevention, geographic access control, and aggregate analytics to improve the Platform's performance.

1.6 Communications Data

If you contact our support team via email or live chat, we retain records of those communications, including the content of your messages, the date and time of contact, and the resolution provided. These records are retained for quality assurance, staff training, and dispute resolution purposes.

2 How We Use Your Data

bdok999 processes personal data only for specific, legitimate purposes. We do not use your data for any purpose other than those described in this Privacy Policy. The primary purposes for which we use your data are set out below.

2.1 Platform Operation and Account Management

Your registration data is used to create and maintain your account, authenticate your identity when you log in, and provide you with access to the platform's full suite of games and betting markets. Without this data, we are unable to operate your account or deliver the services you have requested.

2.2 Payment Processing

Financial data is used exclusively to process your deposit and withdrawal transactions through our supported payment partners, including bKash, Nagad, Rocket, Upay, and local bank transfer networks. We share only the minimum payment data necessary with each payment partner to complete a transaction, and we do not retain full card numbers or sensitive authentication credentials.

2.3 Identity Verification and Regulatory Compliance

KYC data is used to verify your identity, confirm your age (18+ requirement), and satisfy our anti-money laundering (AML) obligations. We may also use this data to comply with any lawful request from a competent authority, court order, or legal process.

2.4 Responsible Gaming Monitoring

Betting activity data and session logs are analysed by our responsible gaming systems to identify patterns that may indicate problem gambling behaviour, including unusual betting frequency, rapidly escalating stake sizes, or requests for self-exclusion. Where such patterns are detected, our responsible gaming team may reach out to the player to offer support tools. For full details on these tools, visit our Responsible Gaming page.

2.5 Fraud Detection and Platform Security

Technical data, including IP addresses and device fingerprints, is used by our fraud detection systems to identify and prevent prohibited conduct such as multi-accounting, use of VPNs to circumvent geographic restrictions, automated bot activity, and unauthorised access attempts. Security-related data processing is a core operational necessity and cannot be opted out of.

2.6 Marketing and Promotions

With your consent, we may use your email address and mobile number to send you promotional communications about new games, bonuses, seasonal offers (such as Eid, Pohela Boishakh, or BPL season promotions), and platform updates. You may withdraw your consent to marketing communications at any time by adjusting your notification preferences in your account settings or by contacting support@bdok999.

2.7 Platform Improvement and Analytics

Aggregate, anonymised technical data is used to analyse platform performance, understand how users navigate the site, and identify areas for improvement. This analytics processing does not identify you personally and does not affect your rights under this Privacy Policy.

3 Data Sharing and Disclosure

bdok999 does not sell your personal data to third parties. We share data only in the specific circumstances described below, and only to the extent necessary for the stated purpose.

3.1 Payment Processing Partners

To process your deposits and withdrawals, we share necessary payment information with our payment gateway and mobile money partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard. These partners operate their own privacy policies and are contractually obligated to use your data solely for the purpose of processing your transactions.

3.2 Game Content Providers

When you play a game provided by a third-party game studio — such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, or Ezugi — certain technical data (such as a session token and your account-level identifier) is shared with the provider to initialise and manage your game session. These providers are certified by independent testing laboratories and handle session data in accordance with their own data processing agreements with bdok999.

3.3 Legal and Regulatory Disclosure

We may disclose your personal data to law enforcement authorities, courts, or regulatory bodies if we are required to do so by law, court order, or any other legally binding process. We may also disclose data where we believe disclosure is necessary to protect the rights, property, or safety of bdok999, its users, or the public.

3.4 Fraud Prevention Services

We may share fraud-risk signals (such as flagged IP addresses or device fingerprints) with trusted fraud prevention service providers who assist us in protecting the platform against financial crime. These providers do not receive your full personal profile and are bound by strict data processing agreements.

3.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of bdok999's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. In such a case, you will be notified via account communication before your data becomes subject to a different privacy policy.

4 Cookies and Tracking Technologies

bdok999 uses cookies and similar tracking technologies to operate the platform, remember your session, and analyse how users interact with the site. This section explains what cookies we use and how you can manage them.

4.1 What Are Cookies?

Cookies are small text files stored on your device by your web browser when you visit a website. They allow the website to recognise your device on return visits, maintain your session state, and remember certain preferences. Cookies do not contain executable code and cannot access other files on your device.

4.2 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They maintain your login session, preserve your wallet balance display, and enable core security features such as CSRF protection. These cookies cannot be disabled without breaking the platform's core functionality.
• Performance and Analytics Cookies: These cookies collect anonymised data about how visitors use bdok999 — such as which pages are visited most frequently, how long sessions last, and which games are loaded most often. This data is used in aggregate form to improve platform performance and user experience.
• Functional Cookies: These cookies remember your preferences, such as your preferred display language (English), odds format, and notification settings, so you do not need to re-configure them on each visit.
• Third-Party Game Session Cookies: When you launch a game from a provider such as Pragmatic Play or Evolution Gaming, that provider may set session cookies necessary to deliver the game in your browser. These cookies are governed by the provider's own cookie policy.

4.3 Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies via their privacy or settings menus. Please note that blocking strictly necessary cookies will prevent you from logging into your bdok999 account. Blocking performance or functional cookies may degrade your experience on the platform but will not prevent you from accessing the service entirely.

5 Data Security and Storage

bdok999 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, or disclosure.

5.1 Encryption in Transit

All data transmitted between your device and the bdok999 platform is encrypted using TLS (Transport Layer Security) 1.2 or higher. This ensures that your login credentials, payment details, and personal information cannot be intercepted by a third party while in transit over the internet.

5.2 Encryption at Rest

Sensitive personal data — including KYC documents, payment account numbers, and account passwords — is stored using strong encryption at rest. Account passwords are stored as salted cryptographic hashes and are never held in plain text. bdok999 staff cannot retrieve your password; if you lose your password, you must use the account recovery process to set a new one.

5.3 Access Controls

Access to personal data within bdok999's internal systems is restricted on a strict need-to-know basis. Only authorised personnel with a legitimate operational need — such as the KYC review team or the fraud investigation team — may access sensitive player data. All internal data access is logged and auditable.

5.4 Security Incident Response

In the unlikely event of a data security incident that affects your personal data, bdok999 will notify affected users promptly via the email address or phone number registered to their account, providing details of the nature of the incident and the steps being taken to address it. We will also take immediate remediation action to contain the incident and prevent recurrence.

5.5 Player Responsibilities

While bdok999 maintains robust security infrastructure, the security of your account also depends on the strength and confidentiality of your password and the security of the device you use to access the platform. You are responsible for choosing a strong, unique password for your bdok999 account and for ensuring that you log out of your account on shared or public devices. bdok999 will never ask you for your full password through any communication channel.

6 Your Rights Over Your Data

As a user of bdok999, you have a number of rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team at support@bdok999 with your request. We will respond within a reasonable timeframe and in any event within 30 days of receiving your request.

6.1 Right of Access

You have the right to request a copy of the personal data bdok999 holds about you. This is sometimes called a Subject Access Request (SAR). Upon receiving a valid SAR, we will provide you with a summary of the personal data categories we hold, the purposes for which each category is processed, and the retention period applicable to each category.

6.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You can update basic account information such as your email address and contact number directly through your account settings. For corrections to KYC documents or other verified information, please contact our support team.

6.3 Right to Erasure

In certain circumstances, you have the right to request that bdok999 delete the personal data we hold about you. This right applies where the data is no longer necessary for the purposes for which it was collected, where you withdraw consent and there is no other lawful basis for processing, or where the data has been unlawfully processed. Please note that we may be required to retain certain data (such as transaction records) for a minimum period to comply with our legal and regulatory obligations, even after a deletion request is received.

6.4 Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data in certain circumstances — for example, while a dispute regarding the accuracy of the data is being resolved, or where you have objected to processing pending verification of our legitimate grounds.

6.5 Right to Object to Marketing

You have the absolute right to object to the use of your personal data for direct marketing purposes at any time. Upon receiving such an objection, we will cease all marketing communications to you promptly. This does not affect transactional communications necessary for the operation of your account, such as deposit confirmations, withdrawal notifications, and account security alerts.

7 Data Retention Policy

bdok999 does not retain personal data for longer than is necessary for the purposes for which it was collected. The following retention schedules apply to the main categories of personal data we hold.

Upon expiry of the applicable retention period, personal data is either securely deleted from our systems or anonymised such that it can no longer be attributed to any individual user. Anonymised aggregate data may be retained beyond these periods for statistical and analytical purposes, as it no longer constitutes personal data.

8 Changes to This Privacy Policy

bdok999 may update this Privacy Policy from time to time to reflect changes in our data processing practices, changes to applicable legal requirements, or improvements to how we communicate our privacy commitments to our users. The effective date at the top of this policy indicates when the current version was last reviewed and published.

When we make material changes to this Privacy Policy — changes that significantly affect how we collect, use, or share your personal data — we will notify you by posting a prominent notice on the bdok999 platform and, where appropriate, by sending a notification to the email address or mobile number registered to your account. We encourage you to review this Privacy Policy periodically so that you remain informed about how your data is being handled.

Your continued use of the bdok999 platform after any update to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree to the updated terms, you should stop using the platform and contact our support team to request account closure and deletion of your personal data in accordance with the rights set out in Section 6 of this policy.

For any questions, concerns, or requests relating to this Privacy Policy or the personal data bdok999 holds about you, please contact our dedicated privacy support team at support@bdok999. Our team operates 24 hours a day, 7 days a week, on Bangladesh Standard Time (UTC+6), and is available to assist with all privacy-related enquiries.